OUR SERVICES
Inbound Voice Call Center Product Support and Support Outsourcing
From customer service inquiries to product and technology support and order entry, ByFone delivers unparalleled customer support and experience, backed very highest quality customer service.
ByFone delivers this high degree of service by tailoring its staff specifically to the customer’s market needs and requirements. No matter your industry, our team will work closely with your company to select and train associates that truly understand your product, expectations, and brand. Upon down-select and contract engagement, ByFone will tailor its staff with experts related to your product or service that will provide the highest degree of customer support, cross-selling, upselling, product inquiries and support while building brand loyalty, not to mention your ROI.
Our comprehensive Customer Resource Management (CRM) tools and Call Center Management software will permit you to efficiently track our performance metrics and ensure a technological workflow that is efficient and cost-effective.
24 Hour IVR & Email Response Services
Besides providing standard telephonic customer service, ByFone also provides its customers with the option of 24-hour Interactive Voice Response (IVR) and email response support. This tool provides out customers with the highest degree of support around the clock and a great tool for maintaining high levels of customer satisfaction and support.
What can ByFone IVR and Email Support do for you?
1. Capture data integral to increasing sales
2. Gain key insights to your current customer Improve response times
3. Enjoy reduced costs while your customers enjoy reduced call times
4. Measure success with reporting features
5. Strengthen your customer service
6. Ensure around the clock customer support that provides a global reach
ByFone will customize any combination of IVR, Email, and live associates to meet your contract needs, which means that you’ll get a system that assures you that you are receiving the best possible results for both you and your customers.
Should you be interested in our IVR or Email solutions, in addition to a live associate option we will also offer fully customized reporting options that both capture and measure KPIs so you get the data you need to identify market deficiencies and grow to be successful in the future.
Transitional and Emergency Service
Every business needs a back-up plan when their systems are down, going through upgrade transition, or are currently overwhelmed. ByFone offers a Transitional Service that aids your company during these periods. Upon request, ByFone can respond in an instant to meet any emergency requirements for a period specified by the customer.
We’ll be your customers’ point of contact when your business is impacted by upgrades, transitions, shutdowns, and such natural emergencies as weather related shutdowns, holidays, or global pandemics such as COVID-19. When faced with a workforce reduction we have your customer service needs covered for a few days, a few weeks, or for a few months as your team recovers.
Multilingual Support
In addition to English, ByFone is staffed by a diverse group of associates who are capable to support almost any linguistic requirement. Should you require multilingual support, ByFone will structure your staffing contract with associates who will respond in the languages you require. This diverse offering not only places ByFone apart from its competitors, but also demonstrates that we are dedicated to workforce diversity and support across a broad spectrum of languages and customers. Do not allow yourself to be trapped by language barriers, let ByFone handle it for you.